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exchange mobile access on iPhone

By pluckedkiwi ·
Having a problem with the CEOs iPhone.
Everyone else's iPhone works just fine (they bought half a dozen), but his inbox will only show unread email.

Sent or Trash show everything, just his inbox will only show new unread messages. As soon as you read an email, it disappears. Went to his desktop and marked some old mail as unread, but those did not show either (so either it isnt just filtering unread or the read/unread flag isnt syncing).

I can find no setting on the iPhone to show just unread mail, it is set to show the most recent 50, and sync the calendar back a month...

He can send and receive just fine...
Apples just says to wipe/restore or exchange it, but that was no good. Presumably it is something server side.

I'm out of ideas.

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