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Explorer , File, New error message

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13 replies

by mharris May 18, 2003 last reply Aug 20, 2003

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

Am running Win98SE

After opening any drive, and clicking on "File" then only moving my cursor to "NEW" and highlighting it (have not clicked on it) I immediately get an error Message..Exlorer has performed an illegal operation & will be shut down.

Under details...Explorer has performed an Invalid Page Fault in module at 0000:614a656c.

As soon as I close that I get...An error has occurred in Internet Explorer. Internet explorer will now close. I did not have Internet Explorer open.

This occurs in both normal and safe mode, using
either Windows Explorer or from desktop My Computer.

Have reinstalled WIN 98SE on top of its self ...no luck

13 replies

by luciano991 May 18, 2003

Goto microsoft.com and search the knowledge base using your error message as the keyword. Try going to the Control Panel|Add-Remove Programs and click on Microsoft Internet Explorer and click Install/Remove. You should get a dialog that offers the option to repair Internet explorer. Select this option and reboot when the process is over.

by mharris May 19, 2003

Cant repair or uninstall IE 5.x

by pesk, mbcs, mcse, mcitp, sts May 18, 2003

This might help;

http://support.microsoft.com/default.aspx?scid=kb;en-us;255116

or this;

http://support.microsoft.com/search/default.aspx?Catalog=LCID%3D2057%26CDID%3DEN-US-KB%26PRODLISTSRC%3DON&Product=&KeywordType=any&Titles=false&numDays=&maxResults=25&withinResults=false&Queryl=Invalid+Page+Fault+in+module+%3CUNKNOWN%3E+at+0000%3A614a656c.+&Query=Invalid+Page+Fault+in+module+%3CUNKNOWN%3E+at+0000%3A614a656c.+&QuerySource=gsfxSearch_Query

Just make sure that there are no spaces in the addresses above.

by pesk, mbcs, mcse, mcitp, sts May 18, 2003

It might also help to make sure that Internet Explorer is associated to the c:\Progra~1\Intern~1\Iexplore.exe file if you have recently upgraded IE.

by mharris May 28, 2003

Do not have Visio installed. Download didn't help

by mptechonline May 19, 2003

This was happening to me as well some time ago. Just make sure you uninstall IE and re install the latest version 6.0 and get all the updates needed and you'll be fine.

by mharris May 19, 2003

cant repair uninstall IE 5.x

by mharris May 19, 2003

Cannot repair IE as some files are wrong, and the remove button is greyed out. Haven't been able to figure a way to delete IE 5.x.

by ann777 May 19, 2003

You're going to hate my answer, but here goes anyway...

If I were you, I'd backup anything I needed from that computer and format the drive and reinstall Win98SE.

Explorer errors in Win98SE are indicative of Windows corruption. Because it's telling you there's a page vault in module "unknown" ... it's going to be hard to trace (unless of course, you know what the last thing you installed is, and can uninstall it, reboot, and see if that self-corrects the problem). I read that you tried installing Win98 on top of itself.... sometimes that'll work, sometimes not. But I'd do a fresh install if it were my machine.

Incidentally IE 6 does work fine on Win98SE when the OS is operating correctly.