external FTP access

By kltjon ·
External clients cannot access FTP server, they are stuck at the login screen. users enter their login info and login window keeps popping back up, essentially users ar stuck at login. ftp://ip-address:4040 is the address they use. Internal FTP access works for everyone. How can i get users login to ftp from external location?

router setup: Dynamic IP addressing through ISP. I verified before and after login attempts that the ip adress did not change. (Will go static IP once we move to new location). Ports 4040 and 4041 set to forward to FTP server

server setup: win 2003 server. anonymous ftp access disabled, users must login.

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