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Fatal Error

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by a former member

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When I go to shut down the pc, it won't shut down and a message comes up "Fatal Error 0197:BFF9DFD4"

What is the problem and how do I correct it?

6 replies

by zlitocook

What O/S? It could be a sound file that is corrupt or some program that can not close before windows shuts down. A scsi device or a backup device thats running a tsr that conflicts with shut down. Do you close all programs and close by the start menu?

by Former member

I take it must have been a conflict with the OS and Norton SystemWorks. All I have to do to shut down is CNTRL-ALT-DELETE, then the system shuts down. If I shut down any other way is does not complete the shut down task.

by mdelyea

Try starting the computer in SAFE mode and then disabling all programs that start with windows one by one. Depending on which version of windows you have you can either use msconfig to disable them or start up REGEDIT and go to HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN and delete them (make sure you back up your registry BEFORE making any changes). To backup your registry, in REGEDIT, click on FILE and EXPORT.

by Former member

I take it must have been a conflict with the OS and Norton SystemWorks. All I have to do to shut down is CNTRL-ALT-DELETE, then the system shuts down. If I shut down any other way is does not complete the shut down task.

by jingernut

Hi

It could be a corrupt sound file. To check try this.

Click Start, point to Settings, click Control Panel, and then click Sounds.
Under Events, click Exit Windows.
Under Name, click (None), and then click OK.
Shut down the computer.IfWindows 98 shuts down correctly, the problem may be caused by a damaged exit sound file. Choose one of the following actions to solve the problem:
Restore the sound file from a backup.
Reinstall the program that provided the sound file.
Leave Windows 98 configured so that no Exit Windows sound file is played

Good Luck!!!!

Martin

by Former member

I take it must have been a conflict with the OS and Norton SystemWorks. All I have to do to shut down is CNTRL-ALT-DELETE, then the system shuts down. If I shut down any other way is does not complete the shut down task.

This discussion is closed to new replies.