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Follett Destiny External IP Address issues

By Quantum24 ·
First off, allow me to elaborate on the circumstances of my problem. I work at a Library where we use the Follett Destiny cataloging program. This program, I believe, is run off the Library server. Under normal circumstances, Patrons at the Library are able to access Destiny from their homes via an external IP address. Yesterday, this IP address stopped working and has only worked once (for about 30 seconds) since then.

I know next to nothing about servers and ISPs and whatnot, but I can provide a bit of technical information. The server is running Microsoft Server 2003 R2 and Qwest is the provider. We have a Cisco router and a Qwest-provided modem.

I've contacted Follett and determined that Destiny is not the cause of the problem, but I have been unable to get a hold of Qwest. If anyone can offer some help, I would appreciate it.

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All Answers

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Well for starters I would put the Router

by OH Smeg In reply to Follett Destiny External ...

Through a Power off on Cycle to make sure that it's working correctly. Quite often Power Spikes on the mains can scramble these devices and the only solution is to power them down for about 10 seconds and then power them back up.

That is the easy answer here and doesn't require any real work. But the next thing is that the ISP could be having issues which they need to resolve before you can have the system working again. You'll need to check with their Technical Support Line to make sure if this has happened or not.

Col

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Thanks

by Quantum24 In reply to Follett Destiny External ...

Thanks for the reply, but the issue seems to have resolved itself. Destiny started working again yesterday afternoon. Again, though, thanks for your help.

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Your Welcome

by OH Smeg In reply to Thanks

Post back if the problem returns.

Col

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