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GIF

By jdam4921 ·
I have a client who is unable to download and open GIF files. I have tried to troubleshoot over the phone. We downloaded winzip and acrobat reader, not sure why she is still unable to open these files. after download she gets an option to open in ART or BITmap but not GIF. After several attemps I will make a visit. But I was wondering if any one has any trouble shooting techniques in regards to this type of issue that i can take with me. Is there a way to change the file type to GIF she is running win2000. here is a link to the actual website that we are using under google search you can type masonic clipart... HELP

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GIF

by JohnGreer In reply to GIF

Have you/she tried opening IE or Netscape, then dragging the GIF onto the browser window? That will show if the format is good and point you to her view preferences.

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GIF

by alan.huddleston In reply to GIF

I know this is a little innane, but have you ensured that her folder permissions are setup to associate those types of objects with the GIF format?

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GIF

by jdam4921 In reply to GIF

How do you just drag something into the Internet Explorer window... ??

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GIF

by md_hashim In reply to GIF

Another problem I have seen is AV software!
Some AntiVirus programs do not allow opening Gifs.
Disable the AV and check.
- Hashim

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