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Hanging Outlook

By maurice.carter ·
I'm having a problem were I open Outlook and it tries to conect to the exchange server and it just hangs or it disconnect from the server. it keep saying trying to connect to server but never connect. I was thinking that it was a virus so i reinstalled windows and Outlook, but it keep doing the same thing. Any ideas.

Thanks

Maurice

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All Answers

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The account may be corrupt

by w2ktechman In reply to Hanging Outlook

or there is a problem with the server that is blocking this account (or all accounts).

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Outlook

by maurice.carter In reply to The account may be corrup ...

Thanks for the reply. I was thinking about that also, but when I setup the account on a different computer it connects fine, its sync. with the server and everything. This was a users laptop. His account is what started it. I logged on as myself and connected for a short period and after a few tries it would not connect at all.

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A few things to try

by w2ktechman In reply to Outlook

help -- detect and repair

look for add-ins
tools -- options -- other (tab) -- advanced options

scan for spyware/virus

start -- run -- outlook.exe /cleanprofile

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Outlook

by maurice.carter In reply to Outlook

I also noticed in the task manager that the java.exe was taking most of the resouces. But I could not get rid of it. Thats when I wiped the hard drive, but it was still doing the same thing. I was thinking since wiping the HD didnt work it might have a corrupted Bios. I cleared the bios to the factory default and still nothing

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Is the time set correctly?

by w2ktechman In reply to Outlook

just a thought!

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