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help desk application

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by steve.hong Sep 19, 2002 last reply Oct 20, 2002

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We are in the process of evaluating a help desk application for a hospital environment, which has approx 900 users.

What are the suitable packages available out there? What are the features or the list to check against the software with?

ThankYou.

5 replies

by alpha-male Sep 19, 2002

We use Peregrine Service Center ( www.peregrine.com ) and I am quite impressed with it overall. The others I have heard good things about include Track-IT by Blue Ocean ( www.blueocean.com ) and Liberum (which I believe is freeware! at www.liberum.com ).

This link has phone numbers and links to a staggering array of help desk packages:

http://www.helpdesk.com/software.html

Hope this helps! Good luck...

by steve.hong Oct 20, 2002

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by draegor Sep 26, 2002

We are currently using DKHelpDesk and have had no problems with it. Trouble tickets are issued, tracked, and resolutions can be stored for future troubleshooting. If you're in the evaluation process, it's worth a look.

http://www.dksystems.com/Index.html

Hope this helps