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Help Resetting ADSL Modem

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by kimscomputing

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I have a 3com HomeConnect 3CP4130 modem. I have one at my home that sensed the dsl connection perfectly with no problems. However I am running this one for a business with the same internet provider. I thought no problem - same system-same modem. But unfortunately this modem sets its TCP/IP settings at 169.***.**.* when it needs to be 167.***.**.*. She has a win98 and a winxp computer. I ran wincfg to find that it was wrong on the 98 machine. What can I run on the xp machine to check it? And how can I get the external modem to reset. I have uninstalled it several times and unplugged it forever and tried to connect it to both computers with usb and a ethernet connections. Please Help! I used another modem and found that it workedfine the software and hardware are fine it is just this modem and this is the one the business purchased please help.

3 replies

by ann777

On Win9x, you use WINIPCFG to configure TCP/IP parameters. On WinXP, you need to use IPCONFIG to configure TCP/IP parameters.

It sounds like you already know what the problem is, you just don't want to hear it.

The modem that the business has is "bad." It's not working correctly. You've proven that by replacing it and having everything work fine.

If the business purchased it relatively recently, then return it under warranty and get them a new one. The modem should automatically get the ip address from the ISP if it is properly configured and connected. The fact that you have the same model at home tends to tell me that you already know how to connect and configure this.

by kimscomputing

Thanks for your brutal honesty. I thought that I was going to have to track another one down. Thanks also for the ipconfig help.

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