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How can I correct a "fatal exception"

By Tenor1 ·
My NEC Ready 9909 (252mb)PC stops functioning everytime I open Real Player with the following blue screen message: A fatal exception has occured at 0028: C16C4AE8 in VXD GTVXD (01) + 00001658. The current application will be terminated. How do I fix this?

Thanks

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