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how do i download update for my modem

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6 replies

by palmeri

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I am really having problems staying connected to my server , and when i get connected it disconnects all the time this has been happening over a period of three weeks no iam continously on the phone to support . we have added so many strings i cantcount them anymore. they work for a while and they i have to put something else in please help my system win 98 se i have plenty of ram and should not be having this problem

6 replies

by thechas

You say you have plenty of RAM.
If you have over 511MB of RAM, that could be your problem.

There is a Windows 9X/Me bug that can cause weird problems if you have over 511MB of RAM installed.

As to your modem driver:
Go to control panel, modems.
See what modem you have installed.
You can also use several utilities to identify your modem.
Belarc Advisor www.belarc.com
Sandra www.sisoftware.com

Then, go to the manufactures site, and download the latest drivers. I would also check for firmware upgrades.
If you are having trouble finding the web site for your modem, check out www.modemhelp.org
or www.driverguide.com

Extract the files onto a new folder on your hard drive.
Remove the modem from control panel, modems.
Re-boot, and point the driver wizzard to the folder with the new driver file.
NOTE: for some modems, you need to install the driver before physically installing the modem, so read the install instructions.

Chas

by thechas

Another thought,
Check your phone lines.
Unplug all phones and other devices from the wall then try connecting.
If things work better, plug in 1 device at a time to see which 1 is the source of the problem.

Also, some connections get disrupted if call waiting is enabled on your phone line, and someone calls while you are on-line.

Chas

by cybercowboy

Answer 2 provides the proper sequence to update your modems FLASH and Drivers.

I would suggest another option. Before throwing effort after foolishness, connect a reputable external modem to your computer and retry your connection. If its a modem problem, replace it! Replacing the modem is often less expensive than the tech time used to diagnois it.

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