Desktop
Does anyone know where I can find information on
how much of a pc support workload will equal on tech
Thanks
by luyasu
50-100 PCs
3 servers (DC, server services and Web server)
5 printers
1-2 hub/switch
1 router on a 128k LL
So we have these priniple points: infrastructure type & size; documentation quality, technical KSE depth, direct user support level and absentee.
No more than TWO tech persons for this environment. If the IT Manager is technically good, then she/he would fill in where necessary.
The company's budget, obviously will play an important part in the final decision.
TSP
by oldefar
by thechas
This question is coming up often.
There is no fixed answer, or formula.
The number of PCs per technician will vary for each organization.
Factors include:
Acceptable downtime;
User skills;
Age of the hardware;
How often software is updated;
Number of non-support projects.
My best recommendation, is to sit down with management, and determine a number of 'metrics' to measure and log to determine if you have enough tech staff.
Possible items to measure include:
Network uptimeUser downtime
Cost of downtime
Response time
Problem correction time
Technician idle time
Only by studying the data for your specific organization can you make an informed judgment as to how many PCs 1 tech can support.
Chas
by tomsal
Like the fine print on so many bottles of diet pills or on the bottom of the screen of those "its so easy to be a million" infomercials -- results will vary.
There is no math formula for tech support staff to equipment, or number of employees to support.
Like Chas stated other varies SEVERELY impact the equation:
Acceptable downtime, level of expertise of the staff you are supporting and the amount of tasks your tech support people are responsible for (ie. are they "dedicated" tech support or IT jacks of all trades?), I would say are some of the more significant variables that impact tech support staffing needs.
You could have only 100 people or less in a company and have a true need for 3 or 4 tech support people, where as in another company of 150-200 people they only need 2 tech support people (a good example is at computer related businesses where the average user is a very advanced computer user, "techie", to begin with).
by luyasu
I have single-handedly setup, administer and managed two offices of 5 (Paris), 40 (Brussels) PCs, 6 compaq servers in total, 64k and 128k LL, minitel, a poor 28.8k Reuters access and technical coordination for an European Frame Relay PVC. I did thisover a period of two and half years, with five weeks a year away in training camps. The envionment grew and a permanent manager was hired.
So, as was reiterated and I agree, the environment will dictate.
TSP
How skilled are you as an IT person? New to the game? You are not going to be able to handle as many computers simply because you have not learned enough tricks of the trade yet.
Also, is everyone in your dept good with computer support. At my last company our boss was the DBA as well. That meant he was really slow at fixing a PC , but a whiz at programming and Office 2000 support.
by net designer
What are you people talking about?
2 for 150, 4 for a 100.
I have a firm beleif that the number of techs you need depends on how your system is well-tuned and maintained, as well as on tech's skills.
I alone support 150 users at 4 cities across US with 20 servers, many-many switches and routers and in a moderately computer-illiterate company. The system is so well-tuned that it basically runs all by itself with minor supervision, so I could spent more time not fixing it, but doing real cool stuff, like improving it.
by rbarnett09
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