Desktop

Ask something
Discussion Locked

How to remove (W32.Klez.gen@MM) virus

0 helpful
7 replies

by sam

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

I got this (W32.Klez.gen@MM)virus and I formatted my hard drive thanking this would remove it. But to my surprise and still could not install windows 2k. This virus is still in the computer somewhere. How can I remove it? Can somebody gave me some help on this problem it's driving me nuts.

Sam

7 replies

by lordinfidel

If you formatted your drive, their should be *NO* reason why you should not be able to reinstall 2K.

If you can't install it, then there is something else going on.

Formatting (typically) destroys all data on the drive. The excpetion is boot sector viruses, which to my knowledge, klez is not.

Give us the error message you get why you try to reinstall 2K and also give us the installation process you are trying.

by sam

Yes I formatted the hard drive, there is no data or OS on the drive. Error message: "Trends Virus detected a virus, remove virus and restart your computer". And it gave a website to goto don't remember the website at this time. the computer I'm havethe problem is my home computer.

Thanks,
sam

by lordinfidel

It sounds like you have the Virus software turned on in the BIOS

Turn it off via Bios., when ever you install a OS, you should disable any virus protection that is running in the BIOS.

The only virus that can possibly reside on the disk at this point is a boot sector virus, which would not be klez.

If trend micro did not offer any help on this then it is difficult to say what it is.

In any event , boot off of the CD, wipe the drive by deleling all partitions and creating new ones (select the partition, press D, enter, L enter.)

Let it reformat using NTFS.

by admin

it's a wierd longshot, but is he running a Trend Micro AV program (like PC-cillin) from a bootable cd (Possibly home-burned?) that is infected itself with something other than the original infection (KleZ, the e-mail horror) and the other infection is loading and then showing up as infected during the scan? Either that or, as you surmise, he got a different infection in the bios chip. I've never personally seen a boot chip give a description of the infection and a web address to fix it at, but I definately haven't used every motherboard in existence either...

by lordinfidel

I turn off any bios supplied virus scanner.

I found that they cause more problems then it's worth.

I know it goes agains the defense in depth concept that I so profoundly preach. But I don't like the problems it causes.

I guess we won't know what the answer is until he comes back with some more info.

This discussion is closed to new replies.