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How Virtual call centers work

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by syamnt

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Does Virtual Call centers are going to be Hot for the coming time?

In India/ Philipines - Outsourcing contact centers are in boom and lot of enterpruners are investing with a lot more returen(expecting)

A.If Virtual call centers are the new wave tech- then this industry will face a lot of problems?
B. The company will be able to monitor or meet customer requiremnets?

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by alex

I think this industry is going to get a whole lot bigger and cheaper. Technologies used to achieve this (Siemens, ect) are going to become much cheaper in the coming years and this will make this solution much more enviable.

Establishing a virtual call center is a whole lot cheaper than setting up a typical call center. The only draw back is that employees cannot benefit from the group dynamics that occur because they are subject to a team environment (Im talking work at home here).

Call centers are growing,e-commerce is growing. It's a good market to be in.

Cheers,
Alex

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