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HP Injet Printers

By ht77 ·
This may seem trivial, but I?m looking for experienced feedback.
I installed a new tri-color Hi-Capacity inkjet cart. in my Deskjet 932C. It would not print in color thereafter. I called HP thinking I had a bad color inkjet cartridge, and I was told by the Tech. Support Engr., "I must replace both cartridges at the same time (black & color) for the new color cartridge to work". Anyone seen this before?

thanks

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