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HP Pavillion shutdown problem

By teki ·
ok, the specs are: HP Pavillion XG843 Celeron 800mgz, 128 ram, 20gig hd, CD-Writer plus...
The problem is shutdown... I've tried just about everything in the knoledgebase and cannot find the solution. Ive re-formatted...(all done properly) and it was workin fine..
as soon as I did the Windows Update for ME, it started. I did all that it said on: http://www.hp.com/cposupport/personal_computing/support_doc/bph07148.html and no luck. Has anyone had the same problem? Its a friends computer and Iwelcome anyone with the solution! Thx.

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HP Pavillion shutdown problem

by Rel Blackmane In reply to HP Pavillion shutdown pro ...

Not enough details, buddy.
Does it freeze when you try to shut down?
Or does it go to the "Windows" screen and then do nothing?
Before you install the critacal updates you have to install all the latest drivers for motherboard, chipset, video, sound, modem, and DirectX. I always install IE 5.5sp2 or 6.0 also before doing any critacal updates.
If this does not solve your problem, the next step would be to use a different copy of Windows ME. If you're using an HP restore CD, it could very well be corrupted; I've seen it before.
Installing from an ME original CD may mean you have to pull each component(i.e. the video, sound, and modem) if they are not integrated.
There will be a model no. and/or FCC ID stamped on each card.
As well, the motherboard is stamped with model no.
Find the driver for each and install after windows is loaded.
After that everything thing is gravy.

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HP Pavillion shutdown problem

by teki In reply to HP Pavillion shutdown pro ...

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HP Pavillion shutdown problem

by BobHo In reply to HP Pavillion shutdown pro ...

Here's a great (non-Microsoft and non-HP) site that has collected a number of solutions by users for various issues. This link is for ME shutdown problems (some solutions are simple, some are not):

http://www.aumha.org/search.htm

Enjoy,

DrBob:&gt

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HP Pavillion shutdown problem

by BobHo In reply to HP Pavillion shutdown pro ...

I noticed my link was incorrect. Here's the correct one (select ME from the menu):

http://aumha.org/a/shutdown.htm

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HP Pavillion shutdown problem

by teki In reply to HP Pavillion shutdown pro ...

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HP Pavillion shutdown problem

by RCOM In reply to HP Pavillion shutdown pro ...

A way that might help to isolate the problem.

Before shutting down use control/alt/delete and stop things one at a time then shut down PC. You may be able to find what's not stopping or hanging.

Virus software often causes this.

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HP Pavillion shutdown problem

by teki In reply to HP Pavillion shutdown pro ...

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HP Pavillion shutdown problem

by cubbies1998 In reply to HP Pavillion shutdown pro ...

update your bios

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HP Pavillion shutdown problem

by teki In reply to HP Pavillion shutdown pro ...

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HP Pavillion shutdown problem

by teki In reply to HP Pavillion shutdown pro ...

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