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Internal application error

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by cleo

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Everytime I try to upgrade my present windowsmedia player to 7.1, the response received after download is "an internal application error has occurred". Also microsoft don't always send my mails, I get terminated in the middle and a message asking meto send a report.
My computer - AMD-K6(tm)3D processor. My modem went haywire also it was an Intel V.90

7 replies

by csmith

You really don't want to upgrade to 7.1 because of these problems.
A better choice is to upgrade to version 9 .
The MODEM problem is unrelated, and the first check should be an Antivirus scan using the latest update from the manufacturers website.
This may also be the root cause of your problems with 7.1
Regards, Chris

by cleo

I also tried upgrading to version 9, but encountered the same problem.
I have antivirus scan on my computer which scans all emails before I open them.

by stan

Before you try to download the upgrade, hold down the ctrl and alt keys and then hit the del key. This will bring up Task manager or Close Programs menu. Highlight and click end task on each item on the list except explorer and systray. Then try to download and install the Media Player ugrade. You should move the mouse or hit the enter key during the download so it does'nt time out.

by cleo

Did not help. The windowsmedia player downloaded but failed to open, with the same error notice. It didn't time out.

by csmith

IF you are getting this same error with Ver 9 , and with it as the only program running, this is a problem in the OS.
Since you did not say which version of Windows you are running, the generic advice. Download the updates and run them. Also run Registry Checker and System File Checker (Win98 and above) before you do this.
Regards, Chris

by cleo

I did as you advised, there were some files corrupted after running System File Checker and I reinstalled them. I tried reinstalling wm 7.1 still no success, during setup the system did an illegal operation as shut down. The same error came up again also. My system is installed with windows 98 second edition.

by csmith

OUCH!
Win98SE is the most hardware friendly, and most software compatible of the Microsoft operating systems.
This points to an unknown virus (most likely) or the very early beginnings of a hard disk failure (Not so likely).
Obviously a system backup and an antivirus scan, with a different antivirus program, are in order.
The reason is, that there is no antivirus program that can catch all viruses.
I have had instances where I have had to run three different manufacturers' antivirus programs on a customers PC to get rid of a virus.
You can try reloading Win98SE, but if it is a virus or the disk, the failures will persist.
If Scandisk and Defragment work properly, it is almost certainly not the hard disk.
Regards, Chris

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