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Internal Modem Lockup on Connecting

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by atlas12

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I have a Hp Pavilion XT983, 1.4ghz Athlon,128 meg memory,, Every time I connect to the Internet with and internal modem the computer locks up. But yet I install an external modem and connect, It works fine, Can anyone offer any suggestion?? I have formated and used the recovery disk to restore windows xp home, twice, replaced the modem(new), and switched the PCI slot inwhich the modem was in and still i get the lockup...
Thanks

2 replies

by jrodri1636

Check to see if the modem is compatible with windows xp. Check the for the correct driver. Check device manager for conflicts with other devices. You might have to reconfigure the modem to use other resources manually. Good luck.

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