Internet connection issues in Win XP Pro

By jawarters ·
Running a two PC network, 1 dell dimension 8250 desktop and 1 HP/Compaq presario v2000. Both connect through an actiontec mi424wi router to On Monday, the desktop stopped connecting to the internet - mostly. The laptop is still connected with no problem. The desktop will connect in safe mode, will ping (the laptop and other sites by IP and name) in normal mode and services that depend on open ports will work - Thunderbird e-mail works fine. Just for fun, I started AOL and it found an old PPP connection, made itself a new internet connection and connected. However IE, FF3, Opera, etc. all time out.

Tried everything I could think of, then broke down and called MS support. Three days of trying this and that have not done much but return me to SP2 (repair option) with no security updates, no McAfee security, no spysweeper, and a list of services I am no longer sure should be running, auto, manual or disabled. More "help" promised on Sunday.

Have been down the line with ipconfig, used winsock repair utilities, scanned with malware bytes, defender, etc. Updated Intel ethernet adapter driver and checked the connection with their utility. Reset router. Nothing makes a difference. Posting Hijack this below in hopes someone spots something before I have to wipe out 3 years of comfortable PC settings with a fresh install. At least I have my documents backed up. Thanks -- Jim W.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:07:42 PM, on 2/13/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
\Program Files\Windows Defender\MsMpEng.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\ATI\Catalyst Media Center\Kernel\TV\CLCapSvc.exe
C:\Program Files\Common Files\Portrait Displays\Shared\DTSRVC.exe
C:\Program Files\Common Files\Iconix\IconixService.exe
\Program Files\Maxtor\Sync\SyncServices.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe
C:\Program Files\CyberPower PowerPanel Personal Edition\ppped.exe
\Program Files\Retrospect\Retrospect 7.5\retrorun.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
\Program Files\Windows Defender\MSASCui.exe
\Program Files\HP\ToolBoxFX\bin\HPTLBXFX.exe
C:\Program Files\Portrait Displays\Pivot Software\wpctrl.exe
\Program Files\Nitro PDF\Professional\NitroPDFPrinterMonitor.exe
\Program Files\Iconix\OEAddOn\OEdmn_4.exe
\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Common Files\AOL\1144109356\ee\AOLSoftware.exe
C:\Program Files\Portrait Displays\Pivot Software\floater.exe
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe
\Program Files\Creative\SBLive\Diagnostics\diagent.exe
C:\Program Files\Common Files\Portrait Displays\Shared\HookManager.exe
\Program Files\AOL 9.1\waol.exe
\Program Files\PC Magazine Utilities\Startup Cop Pro3\StartupCopPro.exe
C:\Program Files\CyberPower PowerPanel Personal Edition\pppeuser.exe
\Program Files\PC Magazine Utilities\InstaBack 2\InstaBack.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
\Program Files\Iconix eMailID\OutlookClient\IconixUpdater.exe
C:\Documents and Settings\All Users\Application Data\Macrovision\FLEXnet Connect\6\agent.exe
\Program Files\MuralPix\MpAgent.exe
\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
\Program Files\AnalogX\MaxMem\maxmem.exe
C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
\Program Files\AOL 9.1\shellmon.exe
C:\Program Files\Common Files\AOL\Topspeed\3.0\aoltpsd3.exe
\Program Files\\Mozilla Thunderbird\MT 2_0\thunderbird.exe
\Program Files\\Mozilla Firefox\firefox.exe
\Program Files\Trend Micro\HijackThis\HijackThis.exe

F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [Windows Defender] "D:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [ToolBoxFX] "D:\Program Files\HP\ToolBoxFX\bin\HPTLBXFX.exe" /enum:on /alerts:on /notifications:on /systrayIcon:on /fl:on /fr:on /appData:on
O4 - HKLM\..\Run: [PivotSoftware] "C:\Program Files\Portrait Displays\Pivot Software\wpctrl.exe"
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [Nitro PDF Printer Monitor] "D:\Program Files\Nitro PDF\Professional\NitroPDFPrinterMonitor.exe"
O4 - HKLM\..\Run: [MBkLogOnHook] C:\Program Files\McAfee\MBK\LogOnHook.exe
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe" -startup
O4 - HKLM\..\Run: [IconixOEAddOn] "D:\Program Files\Iconix\OEAddOn\OEdmn_4.exe"
O4 - HKLM\..\Run: [HP Software Update] "D:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HostManager] "C:\Program Files\Common Files\AOL\1144109356\ee\AOLSoftware.exe"
O4 - HKLM\..\Run: [DT HPW] "C:\Program Files\Portrait Displays\HP My Display\DTHtml.exe" -startup_folder
O4 - HKLM\..\Run: [diagent] "d:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup
O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe"
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKCU\..\Run: [AOL Fast Start] "D:\Program Files\AOL 9.1\AOL.EXE" -b
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Startup Cop Pro Startup Launcher] "d:\Program Files\PC Magazine Utilities\Startup Cop Pro3\StartupCopPro.exe" /startup
O4 - HKCU\..\Run: [Retrospect.exe] \Program Files\Retrospect\Retrospect 7.5\Retrospect.exe
O4 - HKCU\..\Run: [PowerPanel Personal Edition User Interaction] "C:\Program Files\CyberPower PowerPanel Personal Edition\pppeuser.exe"
O4 - HKCU\..\Run: [PCMagInstaback2] "D:\Program Files\PC Magazine Utilities\InstaBack 2\InstaBack.exe" /m
O4 - HKCU\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKCU\..\Run: [IconixUpdater] "D:\Program Files\Iconix eMailID\OutlookClient\IconixUpdater.exe"
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
O4 - Global Startup: Desktop Calendar Agent.lnk = \Program Files\MuralPix\MpAgent.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = \Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: memory manager.lnk = \Program Files\AnalogX\MaxMem\maxmem.exe
O4 - Global Startup: SC Pro 3.lnk = \Program Files\PC Magazine Utilities\Startup Cop Pro\StartupCopPro.exe
O9 - Extra button: Messenger - {FB5F1**0-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1**0-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O15 - Trusted Zone:
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) -
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: C:\PROGRA~1\DETERM~1\DETERM~1\lib\CVE-2006-3730.dll
O23 - Service: Adobe Active File Monitor V4 (AdobeActiveFileMonitor4.0) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 4.0\PhotoshopElementsFileAgent.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: Canon Camera Access Library 8 (CCALib - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: CyberLink Background Capture Service (CBCS) (CLCapSvc) - Unknown owner - C:\Program Files\ATI\Catalyst Media Center\Kernel\TV\CLCapSvc.exe
O23 - Service: CyberLink Task Scheduler (CTS) (CLSched) - Unknown owner - C:\Program Files\ATI\Catalyst Media Center\Kernel\TV\CLSched.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
O23 - Service: CyberLink Media Library Service - Cyberlink - C:\Program Files\ATI\Catalyst Media Center\Kernel\CLML_NTService\CLMLServer.exe
O23 - Service: Portrait Displays Display Tune Service (DTSRVC) - Unknown owner - C:\Program Files\Common Files\Portrait Displays\Shared\DTSRVC.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Iconix Update Service (IconixService) - Unknown owner - C:\Program Files\Common Files\Iconix\IconixService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Maxtor Service (Maxtor Sync Service) - Seagate Technology LLC - \Program Files\Maxtor\Sync\SyncServices.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PowerPanel Personal Edition Service (ppped) - Unknown owner - C:\Program Files\CyberPower PowerPanel Personal Edition\ppped.exe
O23 - Service: Retrospect Launcher (RetroLauncher) - EMC Corporation - \Program Files\Retrospect\Retrospect 7.5\retrorun.exe
O23 - Service: Retrospect Helper - EMC Corporation - \Program Files\Retrospect\Retrospect 7.5\rthlpsvc.exe
O23 - Service: Roxio UPnP Renderer 10 - Sonic Solutions - \Program Files\Roxio\CD Creator 10\Digital Home 10\RoxioUPnPRenderer10.exe
O23 - Service: Roxio Upnp Server 10 - Sonic Solutions - \Program Files\Roxio\CD Creator 10\Digital Home 10\RoxioUpnpService10.exe
O23 - Service: LiveShare P2P Server 10 (RoxLiveShare10) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxLiveShare10.exe
O23 - Service: RoxMediaDB10 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxMediaDB10.exe
O23 - Service: Roxio Hard Drive Watcher 10 (RoxWatch10) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxWatch10.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies - C:\Program Files\WinPcap\rpcapd.exe
O23 - Service: USB2.0 VIDBOX NW01 Service (StkASSrv) - Syntek America Inc. - C:\WINDOWS\System32\StkASv2K.exe

End of file - 10483 byte

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un-/re-install Ethernet Adapter

by jerry~Beans&Bytes In reply to Internet connection issue ...

old trick from when they rolled out Cable Broadband (did MANY of these), just takes a few minutes, 90% success.
get fresh copy of updated drivers, etc. with working laptop. have your XP CD available.
uninstall your NIC on desktop, then reboot.
let New Hardware Wizard run, but install EVERYTHING from disk, even if it is older version.
once you are up and running, check for newer drivers, etc.

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un-/re-install Ethernet Adapter Attempt #1

by jawarters In reply to un-/re-install Ethernet A ...

This sounded like a dandy idea and I thank you. Little beggar, however, automatically reinstalled the NIC without so much as a "by your leave." Next, used the Intel install program to remove the NIC. On reboot, FNH wizard did start, but even with the XP disk in the drive and search pointed to it, it did not find the Ethernet controller drivers. Tried windows disks back to 95. Rerunning the Intel install program installs latest Intel drivers and software, all of which claims "no problem." None of which enable connection. Appreciate the help and I'm off to research other solutions. Jim W.

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