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Internet Explorer

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by hayesm Jan 21, 2003 last reply Mar 27, 2003

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I am having problems accessing a site which requires me to enter a username and password. This problem is intermittent although it wont allow me access the site more often than letting me. I was using internet explorer 5 but because of this issue i upgraded to 6 but the problem still occurs.
I cant really understand it a one minute it will let me access site the next it comes up with access denied, Also it must be a problem with my own PC as other workmates can access this site using my username and password without any problems. I have checked my setting with theirs and they seem to be the same.

Can anyone explain ?

8 replies

by ann777 Jan 21, 2003

In IE, do you have Auto-Complete turned "on" so that you do not have to type in your password each time?

Check your IE Temporary Internet Files folder and delete everything from it. Check your cookies and delete them all. Delete any ~*.* files and then try again making sure you input your username and password correctly.

The remote site may have some access limits as well... for instance, you may not be able to access the site from more than one computer at a time, they may have hour limits for your account, they may not have enough lines/bandwidth to support all their customers... etc.

by hayesm Jan 23, 2003

HI
Thanks for your answer but i'm afraid that i had taken most of your solution into consideration already, These do not help, As for the site not being available this is not an option either as i try to logon on the affected pc and told by site access denied and then i try straight away on another machice and it works fine,
The fact that the 'access denied' is coming back from the site i am trying to access is interesting but i cant figure out what this problem is.

Have you any other ideas ?

Again thanks for your original answer.

by luke Jan 23, 2003

Hi there!

I must say I agree with Anna. Also, you may want to download any recent updates put out by Mircrosoft. I saw a similar case earlier this week in which downloading a recommended update fixed the problem.

Wishing you well,
Luke

by hayesm Jan 23, 2003

Have you any other ideas ?

Again thanks for your original answer.

by cglrcng9 Jan 26, 2003

Points to a specific browser problem...Try this; Close any open programs, then Start>Settings>Control Panel>Double Click Add/Remove Programs>Highlight Microsoft Internet Explorer 6 & Internet Tools> then click on Remove>Choose "Repair Internet Explorer". Restart the computer when prompted.

Good Luck. You also may wish to choose "Add a Component" 1 time and add anything that you might need that wasn't previously installed or installed fully or correctly (only add those you will actually use (you might wish to compare to another browser that actually allows the action you wish to accomplish)...,all currently correctly installed items will show in bold print font once the item is opened. The 3 choices you will see after clicking on "Remove" are "Add a component", "Repair IE", and "Restore previous Windows configuration".