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Keyboard freeze up

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9 replies

by virgo 15

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I have a Compaq Presario 5000. My keyboard froze up on me the other day. A friend got it to work but only without the mouse plugged in. As soon as the mouse is plugged back in the board freezes up as well as the mouse.
It's not the mouse itself because I have tried three different ones. Would anyone have a clue as to what can be going on?
Thank you,
Virgo 15

9 replies

by dmiles

Open Device Manager and check to see if their is an exclamation mark at one of the devices that is causing a conflict,also check the controllers to see if it is operating properly
Try reinstalling the drivers to mouse and keyboard,also try a different keyboard to make sure that it is not bad.

by timthetoolman

Hi,

Sounds to me like a hardware issue with the keyboard or perhaps the motherboard.

You really need to try another keyboard !

...having said that you MUST ensure that the PC is powered down whenever you plug in PS2 devices (like the keyboard and mouse) I've seen many a keyboard go to the great typing pool in the sky because this wasn't done.

Cheers,
Tim.

by thechas

Another thing to verify is that the keyboard isn't plugged into the mouse socket. While the connectors are the same, many mother boards do not work properly if you swap the mouse and keyboard connections.

Tim's suggestion to try a different keyboard is a good idea. With the exception of software lockups, when the keyboard stoops responding, it usually means that there is a problem with the keyboard itself.

by lizzy

The above answers are correct. To gain access to the control panel via the keyboard you can try a few things. If one of the icons on the desktop is highligted, use the arrow keys to get to my computer and press enter, then tab until control panel ishighlighted, press enter. Use CTRL+ESC or the Windows key if it's working to pull up the Start menu and use the arrow keys or underlined letter to get to settings, then enter or arrow keys to pull up the sub menu, and so on. Esc cancels the last menu highlighted. Enter should open what ever is highlighted. Hope this helps if you can't use the mouse. I have more keyboard instructions if you need them. Still, I would try another mouse and keyboard or try them both on a working PC as previously suggested. Best wishes.

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