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Maintenance policy

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Hi can you please tell me some of the maintenance policy set out by an organistation for the Help Desk.

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by opatzg9

#1, important datafiles should be backed up. If the user maintains the files on their harddrive, they are responsible for the backup.
#2, run routine virus checks, every dail/night preferred.
#3, On any problem dealing with slow downs in speed, clear temporary files, run scandisk, run defrag.

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