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Major problems that I can't figure out.

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7 replies

by jonathan_sz

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Help!!
I built a computer for a neighbor (trying to start a new business) and her Juno email causes illegal operations, also her MS Word does the same and she loses all her info (doesn't microsave work so she gets frustrated with me) and I have reinstalled the programs etc. Also it turns on by itself and all of the wake up events are disabled. Her system is a 700MHz Duron, with 128 MB ram, 20GB HD, CD-rom, cd-rw, which I purchased from I-systemsUSA via tigerdirect. I has been a few months and I have worked on this to no avail. It works fine for me. What do I do??? Thanks for the help.

7 replies

by still_learning

I will make some basic assumptions:
1. That you have current drivers installed. You can verify downloading them from the various vendors web sites.
2. You have the current BIOS for the system.
3. You are using the most current versions of the application software or are current on all the product updates for that version of software from the software vendors (ie. Microsoft (OS and Office) and Juno etc.)
4. You do not have any device or IRQ conflicts.
5. You have the CDR and CDRW on seperate IDE channels
6. The system is plugged into a quality surge protector that also protects against phone line spikes.
7. The power on switch is not partially catching on the case and not springing back to the resting position.
8. You have enables the Auto Save feature of MS Word.
9. If you have a Ethernet adapter, WOL (Wake on LAN) is disabled in BIOS.
10. You have scanned for virus.
11. You have verified that all adapters are properly seated.
12. You did not mention what type of connection she is using for access, I am assuming 56Kb modem. I have systems power up whtn the phone rings. Is there a fax device attached to the phone line?
If I think of anything else, I will update this response. Good luck.

by jonathan_sz

Manyufacture defective modem that was causing the MB to behave badly. Rest is software that the lady claims doesn't have the time to update as needed. Seems like a lot of grief for me because someone doesn't want to take care of their systems with updates (AV, doesn't have time) OS (Doesn't have time) firewall, etc. How can you make people understand that they need to maintain their environments?????? And since they don't want to be responsible for their machines in this ever hacked computer world, it makes it hard for me because one person refuses to part in computer hygiene. Points go to you have a good day

by zlitocook

If it were me I would back up any thing she needs and this may sound drastic but format the drive check all jumpers and connections. Reinstall everything including juno and test every thing. I had two computers that I worked too long on because of abad install of the O/S. If your trying to build customers do it right.

by thechas

I agree with zlito that you need to start over from ground zero.

Before you do though, check out the power supply for problems, or just replace it.
From your list of problems, the power supply, or mother board are prime suspects.

After you re-install everything, get ahold of a burn-in test program and test the system for a day or 2 to verify that there is not some problem with the mother board. cpu, or memory.

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