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Making a BPO decision

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Has your organization considered business process outsourcing (BPO)? Which functions do you feel most comfortable outsourcing? What are your strongest concerns? Share your experiences with BPO, as discussed in the June 24 Financial Services IT e-newsletter.

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https://www.techrepublic.com/techmails.jhtml?repID=r001

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by http://stobie.home.sprynet.com/work/

From my experiences, many BPO decisions do not consider all the internal costs of the decision. Often, significant systems changes have to be made. Manual processes set up to support the BPO and then staffed. Poor customer service may result. Difficultly in presenting integrated data. Duplicated efforts.

In general, the bigger the organization, the greater the problems.

Be very careful and look at all ramifications. Ask those (all of them) who interact with the process.

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