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Missing start up files

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by chester peterson

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I recently deleted Norton antivirus 2001 and now I get this message when I start my system.
The system has missing files C:\programs\symantec\symevnt.386 and
c:\programs\norton\navap.vxd

I tried installing a newer version 2002 and it says the old one is still on the system but when I try to unistall again (2001 still shows up in Add/Remove programs) it says Unable to locate Program files/Norton Antivirus/nav95.isu Unistall not completed.
Please Help.

8 replies

by beermonster

Hi,
Deleted? Norton antivirus... does that mean you went thru a full uninstall or not. You could chase your tail around trying to identify registry and file locations that are causing the issues, but in your position I'd simply do a reinstall \ repair of 2001and the uninstall again.

by saihib

You're getting these messages because of leftover Registry entries. I think you need to start over. Uninstall Norton 2002, then go into the Registry and follow the instructions below. After you're done with that, reboot and reinstall Norton 2002. These instructions are for Win 95/98/ME. If you're using something else let me know and I'll post those instructions.

To remove NAV from the registry
Please follow these steps to remove NAV entries from the Windows registry:

WARNING: We stronglyrecommend that you back up the system registry before making any changes. Incorrect changes to the registry could result in permanent data loss or corrupted files. Please make sure you modify only the keys specified. Please see the document How to make a backup of the Windows Registry before proceeding.

NOTE: Depending on how NAV was configured or, if you are doing this to correct a damaged installation, all of the keys mentioned in this section may not be present. If they are not, then proceed to the next step.

1. Click Start, and then click Run.
2. Type regedit and then click OK.
3. Navigate to the following subkey:

HKEY_CURRENT_USER\Software\Symantec

4. Do one of the following:
If Norton AntiVirus is the only Symantec program on the computer, then delete the Symantec subkey. Click Yes to confirm the deletion.
If Norton AntiVirus is not the only Symantec product installed, then delete the Norton AntiVirus subkey that is located beneath the Symantec subkey. Click Yes to confirm the deletion.
5. Navigate to the following subkey:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VxD

6. Do one of the following:
If Norton AntiVirus is the only Symantec program on the computer, then delete both the NAVAP and Symevnt subkeys.
If Norton AntiVirus is not the only Symantec product installed, then delete the NAVAP subkey only.
7. Navigate to the following subkey:

HKEY_LOCAL_MACHINE\SO

by saihib

7. Navigate to the following subkey:

HKEY_LOCAL_MACHINE\SOFTWARE

8. Do one of the following:
If Norton AntiVirus is the only Symantec product on the computer, then delete the Symantec subkey.
If Norton AntiVirus is not the only Symantec product installed, then delete the Norton AntiVirus subkey beneath the Symantec subkey.
9. If you do not have Norton Utilities or Norton SystemWorks installed, navigate to and delete the following key:

HKEY_LOCAL_MACHINE\Software\Symantec\Norton Rescue

10. Navigate to the following subkey:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

11. Delete the following values in the right pane: Click Yes to confirm the deletion:

Norton Auto-Protect
NAV Defalert
Norton eMail Protect

12. Navigate to the following subkey:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall

13. Do one of the following:
If Norton AntiVirus is the only product on the computer, then delete the LiveAdvisor, LiveUpdate, Norton AntiVirus, and Norton Rescue subkeys.
If Norton AntiVirus is not the only Symantec product installed, then delete the Norton AntiVirus subkey only.
14. If you do not have Norton Utilities or Norton SystemWorks installed, navigate to the following subkey:

HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\InstalledApps

15. In the right pane, delete the following value:

Norton Rescue

16. Exit the Registry Editor

by saihib

To remove NAV from the Start menu
Please follow these steps to remove NAV entries from the Start menu:
1. Right-click the Start menu, and then click Open.
2. Double-click the Programs folder.
3. Right-click the Norton AntiVirus folder, and then click Delete.
4. Double-click the StartUp folder.
5. Right-click Norton Program Scheduler, and then click Delete.

To remove the NAV icon from the Windows desktop
To remove the Norton AntiVirus icon from the Windows desktop, right-click the Norton AntiVirus 2000 desktop icon, and then click Delete.
To remove the LiveUpdate icon from the Control Panel
Please follow these steps to remove the NAV icon from the Windows Control Panel:
1. Click Start, point to Find or Search, and then click Files or Folders.
2. Make sure that Look In is pointing the drive where Windows is installed.
3. In the Named box, type S32lucp1.cpl and then click Find Now (or Search Now).
4. In the Results pane, right-click the S32lucp1.cpl file, and then click Delete. Click Yes to confirm the deletion.

To remove NAV from the hard drive if it is the only Symantec product installed
Please follow these steps to remove NAV from the hard drive if it is the only Symantec product installed on the computer:

NOTES:
If you have other Symantec products installed, then skip to the next section.
If you installed NAV to a different location than the default, then change the paths accordingly.

Using Windows Explorer, navigate to and delete the following folders:
C:\Ncdtree
C:\Program Files\Norton Rescue
C:\Program Files\Norton AntiVirus
C:\Program Files\Symantec
C:\Windows\Application Data\Symantec
C:\Windows\All Users\Application Data\Symantec

To remove NAV from the hard drive if you have other Symantec products installed

NOTE: If you installed NAV to a different location than the default, some of the paths will be different. Please change the paths accordingly.

by saihib

Using Windows Explorer, navigate to and delete the following folders:
C:\Ncdtree
C:\Program Files\Norton AntiVirus

To remove the NAV entries from the Autoexec.bat file
If you selected the option to scan the system at startup, then you must remove Navdx.exe from the Autoexec.bat file:
1. Click Start, and then click Run.
2. Type the following, and then click OK.

edit c:\autoexec.bat

The MS-DOS Editor opens.

NOTE: If Windows is installed in a different location, then make the appropriate path substitution.

3. Look for an entry similar to the following:

@C:\PROGRA~1\NORTON~1\NAVDX.EXE /Startup

NOTE: In some cases, the line may refer to NAVBOOT instead.

4. Place the cursor in front of the @ symbol, and then type: rem
5. Click File, and then click Exit.
6. Click Yes when prompted to save the changes.

After following all of the steps in this document, restart the computer.

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