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Modem configuration

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5 replies

by evedaw

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I installed a PCI US robitics 56k modem in a Win 98 200 mz computer that had been used by a eduactional instution.(No previous modem) The providedsoftware was installed and The new modem shows in the Device Manager but with a red X across the name. When I highligt the modem and select properties, the modem is listed as enable and a message that it has been disabled by Windows and I can not enable it. I tried reinstalling, updating drivers but unable to get it to respond. Any suggestion on what to do next? Thanks for all your help.

5 replies

by thechas

Start with Microsoft Knowledge Base Article Q190554

I would try putting the modem in another slot as the first step.

You can also check out links at www.modemhelp.org

It is not impossible that a system policy had been set to block modem access.

One sure way to work around this, and a good step to take with any used machine, would be to wipe the hard drive, and re-install windows.

Drastic, yes.
But, you get rid of any trash in the registry, unneeded dll files, and any number of other problems.

It is considered good practice to wipe the drive and re-install windows on a regular basis. It really does improve performance.
Some saw as often as every 6 months.
If you have a stable configuration, (no hardware or software changes) you should be able to go 2-3 years.

Chas

by dcosgrove

It may also be a resource conflict. Switching pci slots is a good idea, but also enter the bios and find the section pertaining to plug and play OS. Make sure pnp os says yes and set reset config data to enabled. This often clears things up.

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