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Modem dial-tone does not stop

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I am using NT 4.0 and have the AOpen FM56-ITU/2 modem installed. The telephone line is connected to the modem and the other end to the phone jack. There is a constant dial-tone. When I go to dial out, I get a voice recording that says "exceeded time to dial" and then a hardware error message on the screen. So far the only way to keep this from happening is to unplug the phone line and only plug it in when I am ready to dial out. However, the phone jack is in an awkward place. I have to either bring up the dial screen first, run over and plug the line in, run back and press dial before getting the messages, or have someone stand at the phone jack and kind of plug it in while I simultaneously begin the dial process. Anyone have any idea how to better this situation? I was wondering if there was a way to keep the line plugged in, but turn off dial from the computer program and just turn it back on when I am ready. Thanks for any help.

3 replies

by grbeckmeyer

Programs usually should handle this automatically, but you can test using Hyperterminal, see if the disconnect button will work. I'd be willing to bet you have a hardware problem with your modem. You can get a cheap modem for $5 or $10 that shouldtake care of this.

by dgust

Modems have a relay internally that mechanically conects the phone line to the circuitry. If the dial tone is on all the time, the relay is not working as it should. It could be the software in your computer is not initializing the modem correctly but most likely it is the modem itself and it is cheaper to replace it than to spend much time troubleshooting it. Watch out for software modems although they are the cheapest, they do not work with all computers...

by the scruffy1

Gidday,I would check the phone first as the button that lets you hang up can malfunction as this was a similar problem i had.

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