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modem problem - windows 98

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by penny2cats

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I have installed Windows 98 in a second partition using Partition Magic. I have Windows 95 in the first partition, and use AOL. My modem is an internal Telepath for Windows with x2 (Gateway). I downloaded (from Gateway's website) the correct driver and installed it in Windows 98. When I try to bring up AOL, I get the message 'Communication port is invalid or busy'. I've tried re-installing the modem and driver, and nothing works. By the way, when I double click the modem icon in Control Panel, it prompts me to install a modem - very different from in Windows 95 where it shows the modem name and information. Thanks, Penny

4 replies

by opatzg9

I hate to say it but the easiest fix is probably to just get a different modem. The one you have may not want to play nice with both systems. If you do a search for new devices, does it find the modem in 98?

by edsdave

Try going to the Control Panel in Windows 95 and disable in that profile under modem properties. Then install it in Windows 98 with Win98 driver. Try setting up on same and then a different COMM port in Windows98.The Comm port is most likely the issue.

by dmiles

SYMPTOMS
When you attempt to dial out with a modem, you may receive any of the following error messages:

Error 630: The computer is not receiving a response from the modem. Check that the modem is plugged in, and if necessary, turn the modem off, and then turn it back on.

Communication port is invalid or busy.

Error 630:

The modem is not responding correctly. Please verify that the modem is plugged in to the computer and to the telephone line. If the problem persists, pleaseselect 'Help' button to start the Windows Modem Troubleshooter.
CAUSE
This behavior can occur if you have the "Support SerialKey devices" Accessibility option configured to use the COM port to which your modem is connected.
RESOLUTION
To resolve this issue:
Click Start, point to Settings, click Control Panel, and then double-click Accessibility Options.
On the General tab, either:
Click to clear the Support SerialKey devices check box, or
Click Settings, click a different COM port in the Serial port box, and then click OK.
Click OK.

by penny2cats

I tried disabling the modem in the windows 95 partition and then re-installing in Windows 98, but no luck. Under Settings, Control Panel, System, Device Manager, I can see the Com2 port, but the Telepath for Modems .... is on a separate line with the 'Plug and Play' symbol. When I click on properties on the modem, there are only 3 tabs. There is no Port Settings tab. Is this because it isn't recognized as a modem?

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