Discussion Locked

Monitor display

0 helpful

8 replies

by steve.parkhouse May 17, 2003 last reply Jun 18, 2003

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

A customer has bought an ACER AL511 TFT monitor for her old Win98 PC. All works OK and is running with default driver. When she switches off, the monitor doesn't show the 'It is now safe to switch off your computer' banner as it used to. However,if I switch the monitor off and on again (without touching the PC) it is displayed. Any ideas?

8 replies

by ismail_ngr May 17, 2003

Hi,
I think u r customer old Win98PC VGA card doe's not support the Acer TFT LCD monitor. Maybe the problem in VGA card DDC support or ACPI problem. Plz try to change the setting in CMOS in power save settings. Also try to change the new type VGAcard 4 the old Win 98 system.

More info about the DDC in below link . Check it now .

http://www.benq-eu.com/ServiceAndSupport/FAQ/faq.cfm?productline=3&question=13

Plz do feedback to me.

u r e-pal,
-ismail,nagore.

by steve.parkhouse Jun 18, 2003

Thnx for your help.

by csmith May 19, 2003

There is nothing wrong with the monitor, and there is nothing wrong with the PC.
The problem seems obvious, that Windows does not get a signal from the monitor at the end of shutdown, so it can not complete shutdown, until it gets the voltage drop signal, which you provide by turning off the monitor.
This points to software.
Is Windows supposed to signal the monitor, through power management, about shutdown?
No signal, no response, no shutdown?
So:
The two most likely suspects are, the driver, and power management.
Regards, Chris