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Motherboard vs. Printer conflict

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8 replies

by notsotechie99

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I have 2 new pc's with Shuttle AV49N MB's and both of them cannot run a canon S750 printer. I get the following error using either the parallel or USB ports.

CJSTM3Q caused a general protection fault in module User.exe at 0006.00001eff.

I downloaded the latest MB drivers and flashed the Bios with the latest updates. Still no luck. I also tried a canon S600 and got a different error. I have a HP hooked up to it and it works fine, so i'm pretty sure the problem is between the MB and canon printers. Can anyone shed some light on the situation?

Also tried a pci parallel port card with the same results.

Help me Obiwan, you're my only hope!

8 replies

by dmiles

USER.EXE is located in the Windows\SYSTEM directory and is not an editable file.

It is located in the Win98_42.cab file.

Many errors can result that reference the User.exe file.

In general User.exe errors can be blamed to video related problems. In some cases its due to drivers not being up to date. Other times it is caused from having a video mode of more than 256 colors. If you get a lot of user.exe errors try changing the video mode for number of colors to 256 or some other value. The 32-bit mode or true-color mode can cause this problem.

Examples of User.exe errors

Microsoft KB article Q235919 (81) - Speedkey caused a general protection fault in module User.exe.

Microsoft has confirmed this to be a problem in Microsoft Natural Keyboard Pro version 1.0
Microsoft KB article Q188182 (82) - General Protection fault with Windows 95 or 98 when you try to run Disk Defragmenter from System Agent or Windows Task Scheduler.

To resolve this issue, delete the Disk Defragmenter task from System Agent or Task Scheduler and then create a new task
Microsoft KB article Q140567 (83) -
WINOLDAP caused a general protection fault in module USER.EXE at 0004:00001d43 when using Windows 95

This can be caused by having the Video Monitor selection as "Unknown Monitor". In this case open the Control Panel, double-click Display, click the settings tab, click the change display type and select the monitor. It can also be caused by having Microsoft Plus! installed.

Check the Memory modules to make sure they are installed properly or not bad

by dmiles

USER.EXE is located in the Windows\SYSTEM directory and is not an editable file.

It is located in the Win98_42.cab file.

Many errors can result that reference the User.exe file.

In general User.exe errors can be blamed to video related problems. In some cases its due to drivers not being up to date. Other times it is caused from having a video mode of more than 256 colors. If you get a lot of user.exe errors try changing the video mode for number of colors to 256 or some other value. The 32-bit mode or true-color mode can cause this problem.

Examples of User.exe errors

Microsoft KB article Q235919 (81) - Speedkey caused a general protection fault in module User.exe.

Microsoft has confirmed this to be a problem in Microsoft Natural Keyboard Pro version 1.0
Microsoft KB article Q188182 (82) - General Protection fault with Windows 95 or 98 when you try to run Disk Defragmenter from System Agent or Windows Task Scheduler.

To resolve this issue, delete the Disk Defragmenter task from System Agent or Task Scheduler and then create a new task
Microsoft KB article Q140567 (83) -
WINOLDAP caused a general protection fault in module USER.EXE at 0004:00001d43 when using Windows 95

This can be caused by having the Video Monitor selection as "Unknown Monitor". In this case open the Control Panel, double-click Display, click the settings tab, click the change display type and select the monitor. It can also be caused by having Microsoft Plus! installed.

Check the Memory modules to make sure they are installed properly or not bad

by donmars

The dumb thing kept telling me something about page could not be found so I kept sending answers again and again but it did work and now multiple ANSWERS! Please forgive the annoyance.

by donmars

Do not, I repeat, do not use the force! Are you using the correct printer driver and it is not corrupt or damaged? Is it S750 Printer Driver v7.32? Go to the link below and download what is probably an up to date driver for the Canon and also seriously consider dumping Win 98, use Win2k instead.

by oz_media

"USER.EXE is located in the Windows\SYSTEM directory and is not an editable file.

It is located in the Win98_42.cab file."

Not neccessarily, it is OS dependant.

be careful, if you extract the wrong cabinet, your sys is dead. There are two places this file could be depending on yuor OS.

On the Windows 98 CD, there are two user.exe files. One is in the mini.cab, the other in the Win98_42.cab (First Edition of Win98) or the Win98_46.cab (Second Edition).

If you don't specify the proper location to extract this file from, it will be pulled from the mini.cab file. This will render the machine unbootable. So, if you need to replace this file, you should specify the exact location by putting in X:\Win98\Win98_42.cab (or 46 depending) in the "where from" part.

by oz_media

You must be using some flavor of Xp though so if you decide to extract a USER exe file, check with MSKB.

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