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  • June 7, 2000 at 3:22 am #2073658

    mouse and computer freezing up

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    by rlienberger · about 24 years, 11 months ago

    my mouse and computer keeps freezing up using windows 95 it dosn’t matter what i’m doing in a program or on the net or just moving the mouse to get rid of screen saver it just lockes up and esc or atrl alt del dosn’t work my other computer does thesame thing so on one i refomated and installed windows98 and it still does it so i have windows on one that locks upmouse and computer and windows 98 on the other and both are locking up do you know what the problem is and how to fix it help!!!!! please

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    • June 7, 2000 at 7:02 am #3893573

      mouse and computer freezing up

      by mckaytech · about 24 years, 11 months ago

      In reply to mouse and computer freezing up

      If the same problem is occurring on two different systems, you want to look at what the two systems have in common. If you’re using the same mouse, I’d try a different mouse.

      The most common cause of mouse-related lockups in my experience is a serial mouse that has an interrupt conflict with some other serial device (usually a modem). If it’s a serial mouse, you want to see if anything else is using IRQ4 (COM1) or IRQ3 (COM2). If it’s a PS/2 mouse, you’ll want to check IRQ12. If you can keep it running long enough to check Device Manager, check for resource conflicts there. Also, you might try booting into Safe Mode and see if the problem still occurs.

      That’s a very curious problem… good luck with it!

      paul

    • June 7, 2000 at 7:05 am #3893572

      mouse and computer freezing up

      by duster52 · about 24 years, 11 months ago

      In reply to mouse and computer freezing up

      I would start looking at similarities between the two computers. Do you have the same applications installed on each? The same drivers? The same hardware? You’ve already identified some of the differences, now see what is the same and eleminate that sameness on one of the computers and see if the problem goes away.

      Another thing to look at is virus protection. Do a complete virus scan of both computers. You may have inadvertently transferred a virus from one machine to the other while troubleshooting your problems.

      Good luck

    • June 7, 2000 at 7:09 am #3893567

      mouse and computer freezing up

      by stngfan1 · about 24 years, 11 months ago

      In reply to mouse and computer freezing up

      Try to slow down your video acceleration. Go into Device Manager,Performance tab, Graphics. Move the slider to the left one notch, to slow down the acceleration. Reboot. See if it helps. If it happens again, go back and move the slider one notchto the left again. Reboot, and check it again.

      Good Luck
      TM.

    • June 7, 2000 at 7:44 am #3893554

      mouse and computer freezing up

      by syscokid · about 24 years, 11 months ago

      In reply to mouse and computer freezing up

      If you can keep it working long enough, go to your mouse manufacturer’s web site and download the latest driver.

    • June 7, 2000 at 1:43 pm #3893451

      mouse and computer freezing up

      by marcdr · about 24 years, 11 months ago

      In reply to mouse and computer freezing up

      I’ve seen power problems with this diagnostic, especially if both of the computers are at the same place (electric breaker). Try swapping a power supply, or borrow a UPS battery or line regulator. Also, i’ve seen hard drive having a hard time ‘waking up’ from power saver. Can try to deactivate the feature into the BIOS and Windows.

    • June 8, 2000 at 5:03 am #3894660

      mouse and computer freezing up

      by btrimble · about 24 years, 11 months ago

      In reply to mouse and computer freezing up

      First of all, if you are using serial mice, check to see if there are conflicts (you didn’t mention the make/model/year of your computers but on some of the older ones, esp. with peripherals attached, you may run into conflicts)…can you assign themouse to another com port? If so, does the problem still exist? Do you have modems and/or other attachments that you can play with the assignments or the IRQ’s? I would keep checking the System in Control panel and look through all your irq’s and devices to see if you have any conflicts or anything you can manipulate. (Just make sure that you keep track of all your changes so that you can change it all back if you need to!) It is a long frustrating process, I know!

      Also, on some older computers, I have found where com 1 is reserved for a serial mouse, which locks up the IRQ for com 3 as well.
      You might be able to set a jumper on the motherboard if you have that kind of capability in the specs on your computer.

      Don’t know if this will help or not.

    • June 8, 2000 at 5:35 am #3894626

      mouse and computer freezing up

      by stefan.mcintyre · about 24 years, 11 months ago

      In reply to mouse and computer freezing up

      First of all are you dual booting or are the systems on separate units? All of the previous answers have been great but let’s look at some of the simpiliar things. what type of systems are you using? Check to see if your sims/dimms are compatible and fully seated (pull them and reseat them) I had a consulting customer who added ram to his unit hisself and mixed edo/non-edo in an AST 75mhz Bravo. The unit continually hung because edo wasn’t compatible w/ the unit. I would’ve thought the unit wouldn’t boot at all but it did. Once I took the edo out and re-seated the right ram it ran fine. Also while you’re in there w/ the case off do the normal maintenance, Blow out the case, check all the plugs,cables & jumpers to insure they’re correctly and fully seated. Also a lot of people don’t check to make sure the cpu/heat sink are fully seated, Heat problems don’t necessarily blow your cpu immediately. Having done all that, put your case back together, check all the external plugs, plug thepower plug back in a

    • June 8, 2000 at 5:37 am #3894623

      mouse and computer freezing up

      by stefan.mcintyre · about 24 years, 11 months ago

      In reply to mouse and computer freezing up

      By the way, I hope you’re using enough ram and have enough disk space.

    • June 8, 2000 at 12:08 pm #3894459

      mouse and computer freezing up

      by jesalyer · about 24 years, 11 months ago

      In reply to mouse and computer freezing up

      I don’t usually suggest this, but have you run Norton Anti-Virus on both of these computers yet?

      jeff s
      spanish support analyst

    • June 9, 2000 at 10:09 pm #3777809

      mouse and computer freezing up

      by welovells · about 24 years, 11 months ago

      In reply to mouse and computer freezing up

      It’s a virus for sure. Do a full debug, fdisk, reinstal on both systems. Use this link for a page with step by step debug scripts to remove your virus. http://support.dell.com/us/en/kb/document.asp?DN=TT1011054

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