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mouse, keyboard freeze on win xp startup

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by arnowcomputers

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I am running Win xp pro with a Genius optical mouse and a microsoft multimedia keyboard. The system ran fine (with the mouse and keyboard) until I ran the installation cd's for the two devices. WIndoes continued running fine until I rebooted. Now the keyboard and mouse freeze in the middle of the bootup process. It opens to my desktop and update notices, etc. come up, but both my mouse and keyboard are completely frozen. What do I do?

4 replies

by sgt_shultz

i would start in Safe mode and roll back to a system restore point before you installed the software for the keyboard and mouse. even if you didn't create a restore point, xp may have created one for you...if can't use a restore point, then Add/Remove Programs and remove the software, maybe just mouse software. then cruise website to see if fixes/new versions available. are these usb or ps2 devices? if both, try on another port type....

by arnowcomputers

I tried that before I posted my question. It freezes in safe mode also. I also tried the option of going back to the last working configuration, but it doesn't roll back. The present configuration is working according to Windows. I just can'tuse mymouse or keyboard.

by kimsi84

Did you try to use your old mouse and keyboard combination and then try to bootup; at least boot up in safe mode? If it does boot up, I would remove the drivers that you installed, and go to the website and see if they have updated drivers.

by kimsi84

I meant, do you have another generic mouse / keyboard to plug in and try? At least you want it to boot up then work on resolving driver issues.

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