My friend is connected to a network, but can not get on the internet?

By emeraldstorm ·
I've tried resetting the cache, did the advanced internet options procedure, I'm not sure what to do. I've tried multiple things I have found on the internet, and nothing works. Any suggestions?

Thanks so much!

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by stelye In reply to My friend is connected to ...

Firewalls, administrator options, and/or antivirus software with web filters could all be factors.

More info please: What version of Windows are you running? Is it a wired or wireless connection? A private or a public network?

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by adam In reply to My friend is connected to ...

The most common reason I have found for this is using incorrect DNS addresses. Can you ping an IP address outside the network?

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