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New modem troubles

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7 replies

by aashby Nov 14, 2002 last reply Feb 12, 2003

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Brought new modem to replace old one, installed it as well as the driver for it, problem: cannot connect, no dial tone. Ive checked cables and ports, and tried different tower in phone plug and that one works, any ideas? ...

7 replies

by thechas Nov 14, 2002

If the modem has 2 connectors, switch the phone cable to the other connector.

From Control Panel, Modems,
Click on the diagnostics tab,
Select your modem,
Click on more information, and verify that the modem passes the diagnostics test.

If the old modem is still listed, select it, and click on remove.

(you may need to remove both modems, and re-install the new modem)

Make sure that the modem has not been assigned a COMM port that is used by another device.

I have had a few modems that just would not function in some motherboards.
Try a modem with a different manufactures chipset on it.

Finally, while uncommon, the new modem may be bad.

Chas

by aashby Feb 12, 2003

The question was auto-closed by TechRepublic

by opatzg9 Nov 14, 2002

The chas is good, the chas is wise. Whenever I load a modem I normally remove the com ports in bios which I'm not using. This free's up the com1 or com2 for the modem card and all software tends to like that. You wind up with fewer IRQ problems and things just go better. Removing all modems and starting again after disabling the com ports would be my choice of attack.
Good luck!