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no carrier

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by mcroob Sep 16, 2002 last reply Oct 17, 2002

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I have recently just moved office locations and have a dial up connection that connects to a banking site to make transactions. Now when i dial to the bank it comes up with a "no carrier" error. I can hear the modem dial but it doesn't make the highpitched noises that usually follow.
I have also tried to use hyperterminal to test the connection, but the same thing happens. It is as the modem can't find the line. It is in a small office, and you can either connect the phone line from the modemto the internal phone system we have where you have to dial 0 to get out or connect it to the isdn line.
Any help would be appreciated.

9 replies

by otl Sep 16, 2002

You did not indicate if you hear dial-tone prior to the modem dialing. However sounds like one of three things have happened.

1. The phone line in the new location is digital (off the PBX) and with an analog modem it will not work properly.

2.The new line is not connected properly (reversed polarity, wrong pin out).

3. You are connected directly to an outside line and should hear an error message or ring-back tone from you local servie provider after the modem attempts to connect.

You could test the jack by using an analog (home type) telephone, to see if you get dial-tone and can dial out. Or buy a modem saver testor, this has a light to indicate if everything is ok.

by mcroob Oct 17, 2002

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by opatzg9 Sep 16, 2002

you could also need a couple pauses to give your system the time it needs to make the outside connection. Add a couple commas folowing the dial of 0 for the outside line before the bank dialing number. Good luck