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'No modem connection' after XP Repair op

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7 replies

by twuf

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On a New Dell laptop running XP our CD-RW wouldn't write to CD's so Dell Support advised me my next step would be to boot up on XP installation disk and running the Repair option. After doing so,the CD-WR still can't write to CD-RW disks (various brands), but more importantly, none of my dial-up programs will recognize the modem. They say, even after uninstalling & reinstalling them, that there 'is no modem connection'. Device Manager says modem is there and is working correctly. I removed & reinstall modem too. After another call to Dell, Dell said to format hard drive and reinstall system again. (Dell is sending me a new CD-RW drive to try). Isn't this drastic? Anyone heard of this and is there a better way to fix modem, maybe tweaking registry?

7 replies

by techkid

Your dial-up programs are still trying to access the old modem. Dial-up connections do not automatically update themselves when a new modem is installed. Go into the properties of your dial-up connections and change the modem that it's pointing to.

by twuf

I wound up removing the programs and reinstalled them but that didn't help. Thanks for the advice.

by netuser

I can't believe what the support have told you to do when your problem is your CD-RW. But anyway, before reformatting your drive and lose everything, you should wait and install the cd-rw and hopefully will solve your cd-rw problem. Then try test your modem by using phone dialer to call out a valid phone number. Otherwise try uninstalling and reinstalling your modem with the right drivers. You can also test it with a known good modem.

by twuf

I got the new cd-rw but the same problem exists. I called Dell again & went thru using Roxio software with them. An error came up which Dell said is a 'Roxio' error and that i should call them for support. they also said i must clean install operating system to get everything working, which i then did and the modem works now (of course) but cd-RW don't. Thanks for your advice.

by jose_12650

Manually remove the modem through the control panel add/remove hardware. Power down and restart your computer. If on restart, the system detects the modem it will normally ask for the driver, click the have disk option and place your recovery system cd and point your system to the CD-ROM.(YOur recovery CDS are the ones that come with your computer) and allow the computer to grab the driver from the CD. If not detected on start up, go to Control Panel add/remove hardware and select from the list. Sometimes instead of a modem, a PCI communication device icon with a yellow question mark appears, click on this icon and when it prompts for a driver, insert your recovery CD, the one with the sets of driver in it, then point your system to it.

by twuf

I had orignally removed the modem in Device Manager and let computer find it again but that didn't help. Device manager said modem was working correctly. Dell said the operating system internal configuration info. must be corrupted and won't let programs find the modem so i had to reinstall XP as a clean install. Then found the modem. Thanks for the advice.

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