No right click/properties menu on server

By Rukk ·
A client contacted me stating he was unable to open some files from the file server. When he went to open the files (PDF's, MSG's, DOC's) nothing happens, when he right clicks the files the only options in the menu are Open, Print, Send To. When I log onto the server as Admin, it's the same case. It would seem like a permission issue, but other files in the folder function as normal. Domain users have read/write, Admin has full control and set to owner, and there are no denies for any user. When I FTP to the server, I can't access the files, Edit menu cut/copy does not work, xcopy in CMD fails. The only thing that I can think of that may be a problem is the files have a very long path, about 10 directories deep all with long directory names.

I am solidly stumped here and my client is looking to strangle me, any help would be great.
Server's using Server 2003 R2 SP2, client is using XP SP2.

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