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OFFICE 97 INSTALLED & NOT OPENING

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9 replies

by bbwipingmi Sep 5, 2002 last reply Dec 6, 2002

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I HAVE INSTALLED OFFICE 97 ON TWO DIFFERENT PC'S AND NEITHER OF IT'S COMPONENTS WILL OPEN PROPERLY. THE MS-WORD COMPONENT, FOR INSTANCE, CYCLES AS THOUGH IT WILL OPEN, THEN TAKES A POSITION ON THE START MENU. HOW CAN THIS PROBLEM BE SOLVED(I HAVE ALREADY TRIED REMOVING AND RE-INSTALLING THE SOFTWARE)?

9 replies

by ann777 Sep 5, 2002

Find and delete the file: normal.dot

Word will recreate it the next time it opens. It should open and maximize properly after deleting the file.

by bbwipingmi Dec 6, 2002

The question was auto-closed by TechRepublic

by dklippert Sep 5, 2002

Which Operating System are you using? W2k can hiccup.

by bbwipingmi Sep 6, 2002

TO DKLIPPERT:
I AM RUNNING WIN-95A OPERATING SYSTEM.

by reefurbb Sep 7, 2002

Your PC should be in top shape to install ANY program: scandisk, defrag, no virus, enough disk space. 95A is buggy, that's why B C D was made.
Why not install Win98se?(250mb, 16mb ram, 66mhz cpu) Office 97 has problems on slow PC's-win95.
email medirect about a copy of 98se+.