General discussion

Locked

Office applications Hang?

By here2go ·
Here is the scenario:
When this user is plugged into my network and he is using only a Office application - when he saves or saves as -he freezes/hangs for at least 30 seconds, never less, but never more than a minute.
When he browses the network there is a delay but nothing excessive - 5 to 10 seconds.
I have moved his laptop to another jack: Same problem.
I moved another user to his jack: No problems.
When I unplug him from the LAN: No problems - He doesn't hang.
This is a new laptop but this happened on his old machine. Yes his data and profiles have been migrated, so doing a re-image seems to me a unlikely solution. Never-the-less I deleted and recreated his profile: Same problem.
I have disconnected his mapped drives: Same problem.
Reconnected his mapped drives: Same Problem
Since we use roaming profiles, I logged in with my user account: No problem.
Logged in with Admin account: No problem
Scanned with Norton's: Nothing
Scanned with Adaware and Spybot: Nothing
I am considering deleting reg. key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Current Version\Explorer\RemoteComputer\NameSpace {D6277990-4C6A-11CF-8D87-00AA0060F5BF}; but if it works, why for this particular user? Question can this key become corrupt?

Help! any solutions or thought would be appreciated.

This conversation is currently closed to new comments.

4 total posts (Page 1 of 1)  
| Thread display: Collapse - | Expand +

All Comments

Collapse -

by khanna_m In reply to Office applications Hang?

Dont know what OS you are using but in folder options if you find 'Automatically search for network files and folders' Disable it.

Moreover ask the user to not open files directly that resides on some other machine. copy it to local drive open/edit/save and then overwrite the original.

Hope this helps

Collapse -

by here2go In reply to Office applications Hang?

he is using win2k,SP3.

Collapse -

by mpatest In reply to Office applications Hang?

I have been looking for a answer to this question for a couple of days. If you delete the files in "my documents\application data\microsoft\office\recent" (note:Application Data is a hidden folder). That may solve your problem. After I found the solution I then found some sites that can have this run in a script.

Let me know if this worked for you.

-J

Collapse -

by rkuhn In reply to Office applications Hang?

First, try to figure out if it is Office related or PC related.

Try opening an Office app in safe mode. For example:

"C:\Program Files\Microsoft Office\Office10\EXCEL.EXE" -s

Does it do the same thing in safe mode?

Back to Desktop Forum
4 total posts (Page 1 of 1)  

Related Discussions

Related Forums