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OfficeJet causes Laptop to shut down

By Red Dragoon ·
I have a client with a Dell Latitude laptop running Windows 2000. He bought a OfficeJet all-in-one printer/fax/copier/scanner. It hooks to the laptop using a USB port. We have the drivers installed from HP website. When he sends a print job to the OfficeJet, his laptop turns off just like that. I don't know if this is related, but when unplugs the laptop from the battery, it also turns off. I checked in the BIOS and the battery is at 0% and not charging when it is plugged in.

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OfficeJet causes Laptop to shut down

by hinrgman In reply to OfficeJet causes Laptop t ...

it sounds like you have a problem with the battery or the battery charger in the laptop. The 120 volt adapter doesn't have enough power with a completely dead battery to operate the laptop during output to the printer and shuts down. You need to check the battery and possibly the charging system in the laptop. Try a different battery from another dell laptop that is working. This will give you a better idea what is not functioning.

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OfficeJet causes Laptop to shut down

by Red Dragoon In reply to OfficeJet causes Laptop t ...

Put in working battery and updated BIOS. No change.

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OfficeJet causes Laptop to shut down

by csbr In reply to OfficeJet causes Laptop t ...

Got the same problem with and 2 year old Compaq just last week.

Solution was none whatsoever with that system.
The only thing i coud do was to clean install windows, install the video-drivers, directx, and than as first the printer.
Than all the other stuff.

Sorry i have no better news.....

See this sort of stuff also with HP scanners...

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OfficeJet causes Laptop to shut down

by Red Dragoon In reply to OfficeJet causes Laptop t ...

This may be too drastic of a measure. I need assurance that this will work.

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OfficeJet causes Laptop to shut down

by Red Dragoon In reply to OfficeJet causes Laptop t ...

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