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One user cannot print to network printer (printer offline)

By jerry ·
I have one user who on a daily basis tries to print but the printer is offline. I am able to login to the web interface and restart the printer which typically resolves the issue but I need a more permanent solution.

She's running XP Pro SP3 printing to a Canon IR4570 printer that's shared via Server 2003. I'm thinking it's an AD issue since I ended up swapping out the computer (unrelated issue) and the user's still experiencing the offline issue.

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One user cannot print to network printer (printer offline)

by Mehul Bhai In reply to One user cannot print to ...

Have you given print rights to the user in the printer sharing properties on the Server.

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Printer offline

by p.j.hutchison In reply to One user cannot print to ...

There is a fix for Windows 2003 to fix offline printer issues (when the printer isn't turned off or taken offline):

http://support.microsoft.com/kb/946198/en-us

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