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Outlook 2007- emails "disappearing"

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by blondlot

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I received a complaint today that emails sent over the weekend weren't forwarding properly to one of our employees. We run Outlook 2007 and do not currently have our Exchange server running, so emails are saved to individual psts. When I checked the emails were not there as they had said, however they would show up as if they were properly sorted to the correct folder when I ran a search. I tried recreating the rule and applying it to the email, which it claims to do successfully, but the email is still invisible unless searched for.

I have a feeling that this is happening to other employees and they just haven't noticed.

Finally, I should mention that our net admin has recently pushed out Symantec Endpoint Protection 11.0 .

10 replies

by the scummy one

change the view of the folder. Most likely they are not on the proper view, so they do not see these emails. It is a filtering thing.

View -- Current View -- Messages

by blondlot

...and the view is set to messages, with no rules in place directing it to exclude any email.

by the scummy one

and the fix is to go into OWA to see what is there, and then remove items from the Outbox, however, you are not using exchange.

Have you tried opening outlook like this?

Start -- Run -- type "outlook.exe /cleanviews"
press OK

by blondlot

...I don't know if this has what I need in it, but there's still a lot of good stuff in that page regarding Outlook and I have no doubt I'll be using something I learned from it in the near future. Thanks!

by the scummy one

There are several other command line switches for different errors/problems. To have a look, go to Help -- Microsoft Outlook Help -- type
"Command Line Switches"
and search. You may find this very useful in the future :D

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