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Outlook 2007 on Vista. Global Address Book is blank when offline

By S R J ·
Hi,
I recently got a company issued laptop with Vista and Outlook 2007. The company runs MS Exchange servers for email enterprise-wide.

My email account was setup and I migrated the PST file from my old XP before turning in the old laptop.

The problem is, when I am offline, my address book is totally blank. I have downloaded the offline address book multiple time over the past 2 weeks successfully. Still I cannot see any of my company email IDs in it. When I try to compose a new email or reply, Outlook is not able to resolve the names I enter.

Any pointers?

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Is it set up to use offline caching?

by ThumbsUp2 In reply to Outlook 2007 on Vista. Gl ...

To have the global address book or even any of your emails still stored on the server visible when working offline, you have to have the offline caching turned on. Check with your company IT person to see if that's an option or not as well as how to configure it to work.

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Yes. Outlook is setup for offline caching

by S R J In reply to Is it set up to use offli ...

Yes. Outlook is setup for offline caching.

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