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outlook emails not passing through exchange to isp email address

By robbielee ·
I am running Server 2003. I have set up certain individuals at work to use Outlook with Microsoft Exchange and Internet Email services running. Birch, our ISP, holds our emails and we pull them off into Outlook. I have a copy of the messages being saved on the Birch server. When an Outlook user emails another employee who is not using Outlook but has the same email/domain ending as the Outlook user, the non-Outlook user does not receive the email. Likewise, if the Outlook users email themselves or other Outlook users in the company, they will get the email in Outlook but not on Birch's webmail site. Obviously, I need to fix something on the server, but I'm not sure what. I have tried to set the Smart Host, but that did nothing for me. I would greatly appreciate any advice.

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Technical Forums

by BFilmFan In reply to outlook emails not passin ...

Did you ask this question in the technical forums?

From what you said, the Exchange server is not holding a SMTP virutal domain for; thus, you'd need a connector or routing group to send mail to your external published namespace.

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New to Tech Republic

by robbielee In reply to Technical Forums

Thanks for your reply. I previously went through the Internet/Email wizard which set up the SMTP connector. So I have done that.

I did not post this on the technical forums because I am not fully sure how to navigate through this site yet. I will have to go look for it.

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allow smtp

by DEREKHYPS In reply to New to Tech Republic

quick answer. you have to be allowed to relay smtp. I can't remember now exactly where to make the settings but all email goes through the exchange server and the exchange server is the only thing allowed to send email out. If you want to email out directly than you have to be given permission to be able to relay through the exchange server. hope this helps.

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