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Outlook Express Will not Print

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by mallcorn

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I have been working with a CPU with Windows98, and a HP 722 Printer. All of my applications will print from the screen menu or the Ctrl+P command except Outlook Express. I did add the print button to the tool bar, but that had no effect. I am at a loss how to repair this problem. My next step is to upgrade to Win98SE, hopefully that will resolve my problem. Any suggestions??

3 replies

by don christner

Last week one of my users suddenly couldn't print from Outlook (full version not express). After much head pounding, I finally found out why.

Outlook uses a temporary file to do print jobs and that file had been corrupted. Look in C:\WINDOWS\Application Data\Microsoft\Outlook for a file named 'outlprnt' with no file extension. I discovered outlprnt1, outlprnt2 up to outlprnt999. I deleted all outlprnt that had a number in the filename and then I could print. However, after printing, there was a outlprnt1 again. So I deleted all outlprnt files. Outlprnt without a number was automatically created and no more numbered ones have been created since.

Don

by mallcorn

Don, thank you for the idea, I did what you sugguested and the file name for Outlook was okay. I was having a problem gettng Outlook Express to print, all other apps including Outlook would print. I repaired the problem by upgrading win98 to win98SE, thus putting a freash copy of Outlook Express on the system. Once I went to open the new Outlook Express, it transferred all the E mails and address book also. Thanks again. Mel

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