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Outlook Freezes When Adding A Contact

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by matt.hall

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I have two users now that are complaining of a problem that I just can't figure out! In Microsoft Outlook, they go to add a new entry to their contacts. Fill out the name, title, etc, but when you either click in the 'Home Phone' field or hit save, Outlook freezes up.
Now this is kind of odd, as both machines that are having the problem are different. Both are laptops, though. One is a Vaio with a P2, 128MB, Win98 and Office 2000. The other is a Latitude with P2, 128MB, Win95 and Office 97.

5 replies

by shanghai sam

Hmmm... not sure about that one. The artilce says that that particular problem only occurs in Outlook Express. I may take a look at that registry entry, though.

by dgust

I had a problem like this once. It turned out to be a corrupt pab file. I would export the personal address book as a backup and rename the existing .pab extension to .bak when Outlook is closed and restart Outlook. If you can enter contacts correctly now, there was a corruption in the .pab file. You may be able to re-immport the exported copy and all should be well as the program usually repairs pab problems when imported. If not, they have to enter the contacts over again in the new .pab.

by matt.hall

Hmm... one of the users does not have a personal address book, but I think I'll try exporting his contacts, deleting them, and loading them back in.

by srespd

Well, I know it sounds silly, but I think its the systems especially older laptops. Outlook likes takes alot of resources and i believe that is where your problems are originating from. While it could be possible that the Operating System could play a part in this, i don't think this is the case. Office 2000 isn't really meant for a PII laptop (despite the sys requirements Microsoft claims) -- ever notice that things are slow? I don't really know what you could do, but a PII laptop is different than a PII desktop.

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