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Outlook Web Access problem

By acridweasel ·
Hi. Before I go completely insane, I wonder if anyone might be able to help me.
I have two users who can only log in to Outlook Web Access through their own computer (i.e. logged in with thier own accounts), but not from home or even another computer in the same office (using someone else's login).
I can log into other users' mailboxes on these PCs, so the problem is not the syntax I am entering and is not affecting everyone.
The error returned by IE is "HTTP 500 Internal Server Error", Firefox states "The Local Server Authority cannot be contacted".
Their setup in Active Directory looks exactly the same as all the other users.
We are using Exchange Server 2003 and the users have Win XP Pro SP3.

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