Outlook2003---Japanese charactors collapse in subject / sender box.

By Nikki_J ·
Hi. I'm a beginner SE.
Hope someone can help me...

Yesterday Exchange server has been changed from Exchange mode to Pop mode.
Since today, some users cannot see Japanese charactors properly in the subject and sender name.
They used to be able to read without any problem untill yesterday.

The OS is 2003 XP, English OS but Japanese has been installed since ages ago.
The senders have both Japanese OS and English OS.
Receipient cannot read Japanese subject from either one.

Can anyone give me some tips?

Thank you


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