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  • #2074006

    Palm Desktop 3.1 messes up Word 97

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    by anejako ·

    Dear All:

    My user installed the Palm Desktop software(along with Hot Sync) for the Palm III on an IBM ThinkPad 770 running Office 97. After this installation, Word 97 would not open any documents quickly or properly from Explorer or My Computer.

    We were getting messages like “Word encountered file corruption in (name of file). Would you like to attempt recovery?”
    and “Would you like to revert to the saved (filename)?”

    After I uninstalled the Palm Desktop software and Word and reinstalled Word, Word began working again normally.

    My user needs to HotSync his Palm though! I stumped the Palm Support techs with this question!

    Any help would be appreciated.

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    • #3777398

      Palm Desktop 3.1 messes up Word 97

      by jc4991 ·

      In reply to Palm Desktop 3.1 messes up Word 97

      How much RAM do you have? I have gotten this message from Word on machines that were low on resources. HotSync may cause a memory conflict. My guess would be the former of these two.

      • #3778091

        Palm Desktop 3.1 messes up Word 97

        by anejako ·

        In reply to Palm Desktop 3.1 messes up Word 97

        Dear jc4991:

        Hmm…I think this may have something to do with it, although I checked the amount of memory available with Resource Meter and it wasn’t too low.

        If necessary, I can upgrade the memory on the laptop.

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