Palm Desktop 3.1 messes up Word 97

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June 16, 2000 at 7:37 am #2074006

Palm Desktop 3.1 messes up Word 97

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by anejako · about 21 years, 11 months ago

Dear All:

My user installed the Palm Desktop software(along with Hot Sync) for the Palm III on an IBM ThinkPad 770 running Office 97. After this installation, Word 97 would not open any documents quickly or properly from Explorer or My Computer.

We were getting messages like “Word encountered file corruption in (name of file). Would you like to attempt recovery?”
and “Would you like to revert to the saved (filename)?”

After I uninstalled the Palm Desktop software and Word and reinstalled Word, Word began working again normally.

My user needs to HotSync his Palm though! I stumped the Palm Support techs with this question!

Any help would be appreciated.

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- June 16, 2000 at 8:18 am #3777398
  
  Palm Desktop 3.1 messes up Word 97
  
  by jc4991 · about 21 years, 11 months ago
  
  In reply to Palm Desktop 3.1 messes up Word 97
  
  How much RAM do you have? I have gotten this message from Word on machines that were low on resources. HotSync may cause a memory conflict. My guess would be the former of these two.
  - June 19, 2000 at 12:38 am #3778091
    
    Palm Desktop 3.1 messes up Word 97
    
    by anejako · about 21 years, 11 months ago
    
    In reply to Palm Desktop 3.1 messes up Word 97
    
    Dear jc4991:
    
    Hmm…I think this may have something to do with it, although I checked the amount of memory available with Resource Meter and it wasn’t too low.
    
    If necessary, I can upgrade the memory on the laptop.
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