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Paying attention to performance

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by debate

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Tell us if you think banks and other online companies don't pay enough attention to site performance issues, as featured in this week's Financial Services IT e-newsletter. Do you agree with Mark that performance is an undermeasured value? What experiences do you have with online banking?

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by james r linn

Personally I only do online transactions with a couple of companies - my bank at least once a week, Amazon.com, the provincial parks reservation system. I don't use broadband - stil using a 56k modem, and not experiencing a lot of performance related issues. Frankly, I'd rather the system be bug free than fast and a little buggy.

At work with a big pipe to the Internet, I am a frequent user of paid services like Gartner and have no performance complaints.

James

by mattohare

One regional bank on the east side of the country never checked the "favicon.ico" file on the root directory of its web servers. If you bookmark the corporate site, you now get that company's logo. If you bookmark its banking subsidiary, you get aNetscape logo. The author is right in that one needs to look around to make sure your customers see you, and not your vendor (or competitor).

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